Privacy Policy
Data privacy is of great importance to Lashes by Tini. and we want to be open and transparent in our handling of your personal data.
Lashes by Tini has a policy on how we handle and protect your data.
Who controls your personal data?
Lashes by Tini controls and is responsible for the personal data you submit to us in accordance with applicable data protection law.
Lashes by Tini
A-1087 Laurentian Blvd.
Laval, Quebec H7G 2W2
Where do we store your data?
The data you provide to us is stored in the Canadian Economic Area.
Who has access to your data?
Lashes by Tini has access to your data. We will never pass on or sell your data for commercial purposes to, or exchange it with, third parties outside the Lashes by Tini company. Data passed on to third parties is only used to provide our services to you. Below you will find the categories of third parties under each specific process.
What is the legal basis for data processing?
For any particular processing of personal data we collect from you, we will inform you whether providing personal data is lawful or required to enter into an agreement, whether it is an obligation to provide personal data, and the possible consequences if you choose not to provide it.
What are your rights?
Right of access :
You have the right to enquire about your personal data held by us at any time. You can contact Lashes by Tini who will provide you with your personal data by email.
Right to portability :
Where Lashes by Tini processes your personal data by automated means with your consent or through an agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format and transferred to you or another person. This only includes the personal data you have submitted to us.
Right to rectification:
You may request to correct or complete your personal data if it is inaccurate or incomplete.
Right to erasure:
You may at any time delete personal data processed by LASHES BY TINI. except in the following situations:
you have an open case with Customer Services
* you have an open order that has not yet been delivered or has been partially delivered
* you owe money to LASHES BY TINI, regardless of the method of payment
* you have misused or are suspected of misusing our services, within the last four years
* your debt has been assigned to a third party within the last three years, or year in the case of a deceased customer
* your application for credit has been rejected within the last three months
* if you have made a purchase, we will retain your personal details in relation to your transaction for accounting purposes
Right to object to the processing of data on the basis of a legitimate interest:
You may object to the processing of your personal data on the basis of a legitimate interest of Lashes by Tini. LASHES BY TINI will cease processing personal data unless we can find a legitimate reason for the processing that overrides your interest and your enforceable rights or claims.
Right to object to direct marketing:
You may object to direct marketing, including profile analysis for direct marketing purposes.
You can opt out of direct marketing by :
- Follow the instructions in each marketing email
- Changing your Lashes by Tini account settings
- Write to us at [email protected]
Right to complain to a supervisory authority:
If you feel that LASHES BY TINI is processing your personal data incorrectly, you can contact us. You can also file a complaint with a supervisory authority.
Right of restriction:
You may request that LASHES BY TINI restrict the processing of your personal data in the following cases:
* If you object to the processing of data on the basis of a legitimate interest of LASHES BY TINI: LASHES BY TINI shall restrict any processing of such data pending verification of the legitimate interest.
* If you have complained that your personal data is inaccurate, LASHES BY TINI shall restrict any processing of such data pending verification of the accuracy of the personal data.
* If the processing is unlawful, you may object to the erasure of the personal data and instead request restriction of its use.
* If LASHES BY TINI no longer needs the personal data, but it is necessary for you to support a valid claim.
How to exercise your rights
We take the protection of your data very seriously, which is why we have a customer service team dedicated to dealing with all your requests concerning your rights mentioned above. You can reach our team at any time at [email protected].
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we process your personal data openly, accurately and lawfully. You can contact our Data Protection Officer at [email protected] and write DPO in the subject field.
Privacy Notice Updates:
We may need to update our privacy notice. The latest version of our privacy notice is always available on our website. You will be notified of any material changes to the privacy notice, for example, the purpose for which your personal data is used, the identity of the controller, or your rights.
What do we use your personal data for?
We will use your personal data to manage your online purchases at LASHES BY TINI by processing your orders and returns through our online services and by sending you notifications about the status of your order or any problems with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data to process product-related complaints and warranty issues.
Your personal data is used to identify you, to validate that you are of legal age to shop online and to confirm your address with external partners.
We want to offer you different payment solutions and will conduct analyses to determine which payment solutions to offer you, including your payment history and credit checks.
What types of personal data do we process?
We will process the following categories of personal data:
contact information such as name, address, e-mail address and telephone number
* payment information and payment history
* credit information
* order information
If you have a LASHES BY TINI account or subscribe to LASHES BY TINI magazine, we also process your personal data submitted in connection with the account, membership, mailing and processing, such as :
contact details such as name, address, email address and telephone number
the account or membership number
the purchase history
information about orders
Who has access to your personal data?
Your personal data is only used by third parties for the purpose of improving the above-mentioned services, by companies that validate your address, by communication agencies that send you order confirmation, by the warehouse and distribution providers for the delivery of your order, by payment service providers for your payment, by credit bureaus for credit and identity checks and by debt collection agencies.
You should be aware that many of these recipient companies have an independent right or obligation to process your personal data.
What is the legal basis for processing your personal data?
The processing of your personal data is necessary for LASHES BY TINI to provide the service of managing and delivering your order.
How long do we keep your data?
We will keep your data for as long as you are an active customer.
Automated decision making:
When you apply for credit as a method of payment, an automated decision will be made about your credit application. You can express your views and challenge the decision with a member of staff.
What do we use your personal data for?
We will use your personal data to send you promotions, information, surveys and invitations via email, text messages, telephone calls and post.
To optimize your experience at LASHES BY TINI, you will receive relevant information from us, product recommendations, reminders about products left in your Cart and personalized offers. All of these great services take into account your previous purchases, the items you clicked on and the information you submitted to us.
What types of personal data do we process?
We will process the following categories of personal data:
contact details such as email address, telephone number and postcode
your wish to receive updates for children (if you choose to provide this information)
gender (if you choose to provide this information)
the products and offers you have clicked on.
If you have a LASHES BY TINI account, we also process your personal data submitted in connection with the account or membership, such as:
name
postal address and email address
age
purchase history
pages you have browsed and items you have clicked on on the site
Who has access to your personal data?
Data that is passed on to third parties is only used to provide the above service to media agencies and technology providers to enable the distribution of physical and digital direct marketing material.
We never pass on or sell your data for commercial purposes to third parties outside the company LASHES BY TINI, nor do we exchange them with them.
What is the legal basis for processing your personal data?
The processing of your personal data takes place on the basis of your consent when you accept direct marketing. Except for postal marketing, including catalogues, which are sent to you on the basis of our legitimate interest.
Right to withdraw your consent:
You can withdraw your consent for us to process your personal data at any time and object to direct marketing.
If you do so, LASHES BY TINI will not be able to send you further offers or marketing information by email based on your consent.
You can opt out of email marketing by :
* by writing to us at [email protected]
How long do we keep your data?
We will retain your direct marketing data until you withdraw your consent.
For email marketing, we consider you to be an inactive customer if you have not opened any emails in the previous three years.
After this period, your personal data will be deleted.
PRIVACY POLICY AND LASHES BY TINI ACCOUNT
What do we use your personal data for?
We will use your personal data to create and manage your personal account and to provide you with a relevant personalised experience relating to LASHES BY TINI.
We will provide you with your order history and details, and allow you to set up your account (including your marketing preferences). We will also give you simple techniques for maintaining accurate information, such as contact and payment information. In addition, we will allow you to save items to your Cart, offer sizing recommendations and allow you to rate and review products you have purchased from us.
To provide you with relevant product recommendations, LASHES BY TINI will process your browsing on our digital platforms (including our website and app), your purchase history and product reviews, and data you have submitted through your account.
What kind of personal data do we collect?
We will always process your email address and password that you submit when you open a LASHES BY TINI account.
We will process the following categories of personal data if you choose to provide it to us:
Contact information such as name, postal address, email address and telephone number
* Date of birth
* Gender
* Country
* Account settings
* Encrypted payment card information
We will process the following categories of personal data if you make a purchase:
order history
* delivery information
* payment history
We will also process the following categories of personal data related to your cookies
* click history
* navigation and browsing history
Who has access to your personal data?
Data passed on to third parties is only used for the purpose of improving the above-mentioned services; to optimise the website, we use web design agencies and analysis tools for product evaluation.
What is the legal basis for processing your personal data?
The processing of your personal data for your account is done on the basis of your consent when you create your LASHES BY TINI account
The processing of your personal data to provide you with relevant product information is done on the basis of our legitimate interest.
Right to withdraw your consent:
You may withdraw your consent for us to process your personal data at any time. When you do so, your account will cease to exist and LASHES BY TINI will not be able to provide you with the above services.
How long do we keep your data?
We will keep your data for as long as you have an active LASHES BY TINI account.
You have the right to terminate your account at any time. If you choose to do so, your account will cease to exist and will be considered inactive. We will retain your personal data to meet legal obligations and in the event of pending litigation.
After closing your account, your data will be deleted.
Right to object to the processing of your data:
You may object to the processing of your personal data on the basis of a legitimate interest of Lashes by Tini by contacting. [email protected]. Your account will then be deleted and we will not be able to offer you services.
PRIVACY POLICY AND CUSTOMER SERVICE
What do we use your personal data for?
We will use your personal data to deal with your queries, manage product claims and warranty issues, and provide you with technical support via email, telephone, and through our chat facility and social media.
We can also contact you if there are any problems with your order.
What types of personal data do we process?
We will process any data you provide to us, including the following categories of data:
* contact information such as name, address, email address and telephone number
* date of birth
* payment information and payment history
* credit information
* order information
* account or membership number
* any related correspondence
Who has access to your personal data?
Lashes by Tini's customer service department has access to your personal data in order to provide you with the best possible service to deal with all your requests.
What is the legal basis for processing your personal data?
The processing of your personal data is done on the basis of the legitimate interest of Lashes by Tini.
How long do we keep your data?
We will keep your data for 100 days for telephone, email and postal communications and for 5 years for case management.
For in-store complaints, your personal data will be stored for 5 years.
Right to object to the processing of data on the basis of a legitimate interest:
You may object to the processing of your personal data on the basis of a legitimate interest of Lashes by Tini. Lashes by Tini will cease processing personal data unless we can find a legitimate reason for the processing that overrides your interest and your enforceable rights or claims.
PRIVACY POLICY AND COMPETITIONS
What do we use your personal data for?
We will process your data when you enter our competitions. Your personal data will be used by Lashes by Tini to contact entrants in relation to a competition, before and after an event, to identify entrants and verify their age, to contact winners, to award prizes and to follow up on their delivery.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as name, address, email address and telephone number
* age
* information submitted in the competition
Who has access to your personal data?
Lashes by Tini has access to your personal data in the context of the competitions organised.
What is the legal basis for processing your personal data?
The processing of your personal data is done on the basis of your consent when you choose to participate in a competition.
Right to withdraw your consent:
You may withdraw your consent for us to process your personal data at any time. If you do so, Lashes by Tini will not be able to provide the above services to you.
How long do we keep your data?
We will keep your personal data for 1 year after the end of the competition.
PRIVACY NOTICE: DEVELOPMENT AND IMPROVEMENT
Why do we use your personal data?
We will use the data to evaluate, develop and improve our services, products and systems for all our customers. Therefore, we will not analyse your data on an individual basis, all processing will be done on pseudonymised data.
This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features commonly used by our customers in our digital channels, and to improve IT systems to increase the security of our visitors and customers in general.
Analysis is also used to develop and continuously improve the logistics flow of goods by forecasting purchases, stocks and deliveries, as well as our resource capacity from a sustainability perspective by streamlining purchasing and delivery planning.
In addition, we use the data to plan the opening of new shops and warehouses and to improve our product range.
What kind of personal data do we process?
We will process the following categories of personal data if you have voluntarily given it to us:
* customer number
* date of birth
* gender
* postal and email address
* account settings
We will process the following categories of personal data if you have made a purchase:
* order history
* delivery information
* payment history
We will also process the following categories of personal data related to cookies:
* advertising click history
* browsing history
Who has access to your data?
Data passed on to third parties is only used to provide you with the services mentioned above. We use web analysis companies to analyse the online behaviour of our customers on a general basis.
What is the legal basis for processing your personal data?
The processing of your personal data to develop and improve our services and products is based on our legitimate interest.
How long will we keep your data?
We will keep your data for as long as you have a LASHES BY TINI account or subscribe to our magazine.
Your data will be deleted after termination of your account or membership.
Your right to object to the processing of your data:
It is your right to object to the processing of your personal data on the basis of the legitimate interest of LASHES BY TINI by contacting [email protected].
Your account will then be deleted and we will no longer be able to provide our services to you.
PRIVACY POLICY: FULFILMENT OF LEGAL OBLIGATIONS
Why do we use your personal data?
We will use your personal data to comply with legal obligations, court orders and decisions of authorities.
This includes using your personal data to collect and verify accounting data to enable us to comply with accounting rules.
What kind of personal data do we process?
We will process the following categories of personal data
* customer number
* order number
* first and last name
* postal and e-mail address
* transaction amount
* transaction date
Who has access to your data?
LASHES BY TINI has access to your data.
We will share your personal data with IT companies that provide accounting, hosting and development solutions.
What is the legal basis for processing your personal data?
The processing of your personal data is necessary for LASHES BY TINI to fulfil its legal obligations.
How long will we keep your data?
We store your data in accordance with the accounting regulations of our country.
PREVENTION OF ABUSE AND CRIME
Why do we use your personal data?
We will use your personal data for loss prevention management to ensure that the terms are met and to detect and prevent abuse of our services.
We will also use your personal data via video surveillance for security purposes to track incidents and to prevent and report criminal offences in our shops.
Your personal data will be used to prevent and investigate abuse of our online services, loss and fraud, by analysing online shopping behaviour.
What kind of personal data do we process?
We will process the following categories of personal data:
* contact details such as your name, address, telephone number and
email address.
* club member ID number
* customer number
* video recording
* order history
* delivery information
* payment history
Who has access to your data?
Your personal data passed on to third parties is only used for the purposes mentioned above. We will share your data with companies for exception reporting.
Incidents and frauds may be shared with local and global insurance companies, legal authorities or law enforcement agencies to complete investigations. Please note that these recipients will have an independent right or obligation to process your personal data.
What is the legal basis for processing your personal data?
The processing of your personal data to prevent abuse of our services is based on our legitimate interest.
How long will we keep your data?
We will retain your data for as long as necessary to prevent or report potential fraud and crime.
Your right to object to the processing of your data:
It is your right to object to the processing of your personal data on the basis of the legitimate interest of LASHES BY TINI by contacting [email protected]. Your account will then be deleted and we will no longer be able to provide you with our services.
PRIVACY POLICY AND COOKIES
A cookie is a small text file saved on your computer or mobile device, which is retrieved during subsequent visits. If you use our services, we will assume that you agree to the use of these cookies.
How do we use cookies?
We use persistent cookies to remember your choice of home page and your details if you tick the "Remember me" box when you log in. We will use cookies to store your preferred products.
We use session cookies, for example, when you use the filter function to search for products, to check whether you have logged on or placed an item in your Cart.
We use internal and third party cookies to collect statistics and user data in aggregate and individual form in analytical tools to optimise our site and to present you with relevant promotional material.
Some third party cookies are set by services appearing on our pages that are not under our control. They are set by social media providers such as Twitter, Facebook and Instagram and YouTube and are related to the ability of users to share content on this site, as indicated by their respective icon.
We also use third-party cookies that track cross-site so that we can offer you marketing services on other sites/channels.
Who has access to your personal data?
Data passed on to third parties is only used for the purpose of improving the above-mentioned services; analytical tools are used to collect statistics to optimise our site and to present you with relevant material.
What is the legal basis for processing your personal data?
We will only connect your cookies to your personal data if you are logged into your LASHES BY TINI account.
If you are logged into your account, the legal basis is our legitimate interest.
How long do we keep your data?
LASHES BY TINI does not store your personal data. You can easily remove cookies from your computer or mobile device through your browser. To learn how to manage or delete cookies, please follow the instructions in your browser's Help function. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you disable cookies, you will not be able to take advantage of all our features.
Please read our privacy policy.
Our responsibility
Nothing in these terms and conditions shall exclude or limit the liability of LASHES BY TINI in respect of any matter for which it would be illegal for us to exclude or limit our liability. LASHES BY TINI accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to avoid liability for fraudulent misrepresentation by us or our employees and agents. If we fail to comply with these terms and conditions, we will only be liable for losses that would be the reasonably foreseeable consequence of such failure.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT LASHES BY TINI SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR RESULTING FROM YOUR USE OF, OR INABILITY TO USE, OUR WEBSITE; THE USE OF ANY CONTENT OR MATERIALS ON OUR WEBSITE; THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES AS A RESULT OF PURCHASING OR OBTAINING ANY GOODS, DATA, INFORMATION OR SERVICES, OR TRANSACTIONS ENTERED INTO OR MESSAGES RECEIVED THROUGH OUR WEBSITE; UNAUTHORISED ACCESS TO, OR ALTERATION OF, TRANSMISSIONS OR DATA EXCHANGED BETWEEN US; STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR WEBSITE; OR ANY OTHER MATTER RELATING TO OUR WEBSITE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT [INCLUDING, WITHOUT LIMITATION, NEGLIGENCE] OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, IN CONNECTION WITH YOUR USE OF OUR WEBSITE. IF YOU ARE DISSATISFIED WITH ANY PART OF OUR WEBSITE OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE REMEDY IS TO DISCONTINUE USING OUR WEBSITE.
OUR MAXIMUM LIABILITY TO YOU FOR ANY LOSS OR DAMAGE ARISING FROM YOUR ORDER ON THE LASHESBYTINI.COM WEBSITE SHALL BE LIMITED TO THE TOTAL PRICE OF YOUR ORDER.