5 Things to Check When a Client Says Their Lashes Aren’t Lasting
A client tells you, “My lashes are falling out so quickly.”
Before changing everything about your application—or immediately blaming your adhesive—take a closer look at these five things.
1. Check Your Adhesive
Is your glue still performing the way it normally does?
Adhesive can change as it ages or if it hasn't been stored properly. If you notice changes in consistency, drying time, or bonding, it may be time for a fresh bottle.
Your adhesive should also match your application speed and working environment.
2. Check Your Humidity & Temperature
Your lash room environment can have a major impact on how your adhesive cures.
If your humidity or temperature has changed, your glue may be curing faster or slower than you're used to.
Keep a digital hygrometer at your station so you know exactly what you're working with—not just what you think you're working with.
3. Check Your Lash Preparation
Good retention starts before the extension is even applied.
Make sure the natural lashes are properly cleansed and free from makeup, oil, skincare, and other residue that could interfere with the adhesive bond.
A clean base gives your adhesive the best opportunity to create a proper bond.
4. Check Your Application
Take a closer look at your attachment.
Are you using the right amount of adhesive? Is the extension properly attached to the natural lash? Are you working quickly enough for your adhesive's drying time?
Small inconsistencies in placement or bonding can add up to noticeable retention issues.
5. Check Your Client's Aftercare
Sometimes the issue isn't happening at the lash bed.
Ask your client about their routine.
Are they cleaning their lashes regularly? Are they rubbing or pulling at them? Are they using oil-heavy products around their eyes? Are they waiting too long between fills?
A quick conversation can help you identify habits that may be affecting their retention.
Retention Isn't Just About the Glue
Great retention comes from several things working together: the right adhesive, proper preparation, your application technique, the studio environment, and your client's aftercare.
If something suddenly changes, don't guess.
Check the basics first.And if your adhesive is performing well but you're looking for another way to optimize the bond, a product like Superbonder – Retention Optimizer can be incorporated into your professional routine to help improve adhesive flexibility and retention.
