Privacy Policy
Data privacy is of great importance to Lashes by Tini. and we want to be open and transparent in handling your personal data.
Lashes by Tini has therefore adopted a policy concerning the manner in which it processes and protects your data.
Who controls your personal data?
The Quebec company Lashes by Tini controls the personal data that you submit to us and is responsible for it in accordance with applicable law relating to the protection of personal data.
Lashes by Tini
A-1087, Laurentides Blvd.
Laval (Quebec) H7G 2W2
Where do we store your data?
The data you provide to us is stored within the Canadian Economic Area.
Who has access to your data?
The company Lashes by Tini has access to your data. We never transmit or sell your data for commercial purposes to third parties outside the company Lashes by Tini or exchange them with them. The data transmitted to third parties is only used to provide you with our services. Below you will find the categories of third parties under each specific process.
What is the legal basis for data processing?
For any particular processing of personal data we collect from you, we will inform you whether providing the personal data is legal or required to enter into an agreement, whether it is an obligation to provide the personal data, and of the possible consequences if you choose to decline to provide it.
What are your rights?
Right of access:
You have the right to inquire about the personal data we hold about you at any time. You can contact Lashes by Tini who will provide you with your personal data by email.
Right to transferability:
Where Lashes by Tini processes your personal data by automated means with your consent or through an agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format and transferred to you or to another person. This only includes personal data that you have submitted to us.
Right of rectification:
You can request to rectify or complete your personal data if it is inaccurate or incomplete.
Right to erasure:
You can erase personal data processed by LASHES BY TINI at any time, except in the following situations:
* you have a current file with Customer Service
* you have an order in progress that has not yet been delivered or has been partially delivered
* you owe money to LASHES BY TINI, regardless of the payment method
* you have misused our services, or are suspected of having misused them, in the last four years
* your debt has been assigned to a third party within the last three years, or one year in the case of a deceased customer
* your credit application has been rejected within the last three months
* if you made a purchase, we will retain your personal data in relation to your transaction for accounting purposes.
Right to object to data processing based on legitimate interest:
You may object to the processing of your personal data based on a legitimate interest of Lashes by Tini. LASHES BY TINI will cease processing the personal data unless we can find a legitimate ground for the processing that overrides your interest and your enforceable rights or claims.
Right to object to direct marketing:
You may object to direct marketing, including profiling conducted for direct marketing purposes.
You can opt out of direct marketing by:
- Following the instructions in each marketing email
- Changing your Lashes by Tini account settings
- Writing to us at max@lashesbytini.com
Right to complain to a supervisory authority:
If you believe that LASHES BY TINI is processing your personal data incorrectly, you can contact us. You can also lodge a complaint with a supervisory authority.
Right of restriction:
You may request that LASHES BY TINI limits the processing of your personal data in the following cases:
* If you object to the processing of data based on a legitimate interest of LASHES BY TINI: LASHES BY TINI will limit any processing of this data pending verification of the legitimate interest.
* If you have complained that your personal data is inaccurate, LASHES BY TINI must restrict any processing of such data pending verification of the accuracy of the personal data.
* If the processing is unlawful, you can object to the erasure of personal data and request the restriction of their use instead.
* If LASHES BY TINI no longer needs the personal data, but you need it to support a valid claim.
How to exercise your rights?
We take the protection of your data very seriously and that is why we have a dedicated customer service team to handle all your requests regarding your rights mentioned above. You can reach our team at any time at max@lashesbytini.com.
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we process your personal data openly, accurately and lawfully. You can contact our Data Protection Officer at max@lashesbytini.com and write DPO in the subject field.
Privacy Notice Updates:
We may need to update our privacy notice. The latest version of our privacy notice is always available on our website. You will be notified of any material changes to the privacy notice, for example, the purpose for which we use your personal data, the identity of the controller or your rights.
For what purposes do we use your personal data?
We will use your personal data to manage your online purchases at LASHES BY TINI by processing your orders and returns through our online services and by sending you notifications about the status of your order or in case of problems regarding the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data to handle product complaints and warranty issues.
Your personal data is used to identify you, to validate that you are of legal age to shop online and to confirm your address with external partners.
We want to offer you different payment solutions and will conduct analyses to determine which payment solutions to offer you, including your payment history and credit checks.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as name, address, email address and telephone number
* payment information and payment history
* credit information
* information regarding orders
If you have a LASHES BY TINI account or are a subscriber to LASHES BY TINI magazine, we also process your personal data submitted in connection with the account, membership, mailing and postal processing, such as:
* contact information such as name, address, email address and telephone number
* account or membership number
* purchase history
* information regarding orders
Who has access to your personal data?
Your personal data transmitted to third parties are only used for the purpose of improving the aforementioned services, to companies that validate your address, to communication agencies that send you the order confirmation, to the warehouse and distribution providers in connection with the delivery of your order, to payment service providers for your payment, to credit rating agencies for credit and identity checks and to debt collection agencies.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
What is the legal basis for processing your personal data?
The processing of your personal data is necessary for LASHES BY TINI to provide the service of managing and delivering your order.
How long do we keep your data?
We will retain your data for as long as you are an active customer.
Automated decision-making:
When you apply for credit as a payment method, an automated decision will be made regarding your credit application. You can express your views and challenge the decision with a member of staff.
For what purposes do we use your personal data?
We will use your personal data to send you promotions, information, surveys and invitations via email, text messages, telephone calls and postal mail.
To optimize your experience at LASHES BY TINI, you will receive from us relevant information, product recommendations, reminders about products left in your cart and personalized offers. All these great services take into account your previous purchases, the items you have clicked on and the information you have submitted to us.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as email address, phone number and zip code
* your wish to receive updates for children (if you choose to provide us with this information)
* gender (if you choose to provide us with this information)
* the products and offers you clicked on.
If you have a LASHES BY TINI account, we also process your personal data submitted in connection with the account or membership, such as:
* the name
* postal address and email address
* age
* purchase history
* the pages you browsed and the items you clicked on the site
Who has access to your personal data?
The data that is transmitted to third parties is only used to provide the aforementioned service, to media agencies and technology providers, to enable the distribution of physical and digital direct marketing material.
We never transmit or sell your data for commercial purposes to third parties outside the LASHES BY TINI company, nor do we exchange it with them.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent when you accept direct marketing. Except for postal marketing, including catalogues, which are sent to you on the basis of our legitimate interest.
Right to withdraw your consent:
You can withdraw your consent for us to process your personal data at any time and object to direct marketing.
If you do so, LASHES BY TINI will not be able to send you any further email marketing offers or information based on your consent.
You can opt out of email marketing by:
* writing to us at max@lashesbytini.com
How long do we keep your data?
We will retain your direct marketing data until you withdraw your consent.
For email marketing, we consider you an inactive customer if you have not opened any emails in the previous three years.
After this period, your personal data will be deleted.
LASHES BY TINI PRIVACY POLICY AND ACCOUNT
For what purposes do we use your personal data?
We will use your personal data to create and manage your personal account and to provide you with a relevant personalized experience relating to LASHES BY TINI.
We will provide you with your order history and details, and allow you to set up your account (including your marketing preferences). We will also give you simple techniques for keeping accurate information up to date, such as contact and payment information. In addition, we will allow you to save items to your shopping cart, offer you sizing recommendations and allow you to rate and review products you have purchased from us.
To provide you with relevant product recommendations, LASHES BY TINI will process your browsing on our digital platforms (including our website and app), your purchase history and product reviews as well as the data you have submitted through your account.
What type of personal data do we collect?
We will always process your email address and password that you submit to us when you open a LASHES BY TINI account.
We will process the following categories of personal data if you choose to provide them to us:
* contact information such as name, postal address, email address and telephone number
* date of birth
* sex
* the country
* account settings
* encrypted payment card information
We will process the following categories of personal data if you make a purchase:
* order history
* delivery information
* payment history
We will also process the following categories of personal data relating to your cookies:
* click history
* navigation and browsing history
Who has access to your personal data?
The data transmitted to third parties is only used for the purpose of improving the aforementioned services; to optimize the website, we use web design agencies and analysis tools for product evaluation.
What is the legal basis for processing your personal data?
The processing of your personal data on your behalf is done on the basis of your consent when you create your LASHES BY TINI account.
The processing of your personal data to provide you with relevant product information is done on the basis of our legitimate interest.
Right to withdraw your consent:
You may withdraw your consent for us to process your personal data at any time. When you do so, your account will cease to exist and LASHES BY TINI will not be able to provide you with the aforementioned services.
How long do we keep your data?
We will retain your data for as long as you have an active LASHES BY TINI account.
You have the right to terminate your account at any time. If you choose to do so, your account will cease to exist and will be considered inactive. We will retain your personal data to comply with legal obligations and in the event of ongoing litigation.
After closing your account, your data will be deleted.
Right to object to the processing of your data:
You may object to the processing of your personal data based on a legitimate interest of Lashes by Tini by contacting max@lashesbytini.com . Your account will then be deleted and we will not be able to offer you services.
PRIVACY POLICY AND CUSTOMER SERVICE
For what purposes do we use your personal data?
We will use your personal data to process your questions, manage product complaints and warranty issues, and provide you with technical support via email, telephone, and through our chat and social media functionality.
We may also contact you if there is a problem with your order.
What types of personal data do we process?
We will process any data you provide to us, including the following categories of data:
* contact information such as name, address, email address and telephone number
* date of birth
* payment information and payment history
* credit information
* information regarding orders
* account or member number
* any correspondence on the subject
Who has access to your personal data?
Lashes by Tini customer service has access to your personal data in order to provide you with the best service to handle all your requests.
What is the legal basis for processing your personal data?
The processing of your personal data is done on the basis of the legitimate interest of Lashes by Tini.
How long do we keep your data?
We will retain your data for 100 days for telephone, email and postal communications and for 5 years for case management.
Regarding in-store complaints, your personal data will be recorded for 5 years.
Right to object to data processing based on legitimate interest:
You may object to the processing of your personal data based on a legitimate interest of Lashes by Tini. Lashes by Tini will cease processing the personal data unless we can find a legitimate ground for the processing that overrides your interest and your enforceable rights or claims.
PRIVACY POLICY AND COMPETITIONS
For what purposes do we use your personal data?
We will process your data when you participate in our competitions. Your personal data will be used by Lashes by Tini to contact competitors regarding a competition, before and after an event, to identify competitors and verify their age, to contact winners, to deliver prizes and track their delivery.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as name, address, email address and telephone number
* age
* information submitted as part of the competition
Who has access to your personal data?
The company Lashes by Tini has access to your personal data within the framework of the competitions organized.
What is the legal basis for processing your personal data?
The processing of your personal data is done on the basis of your consent when you choose to participate in a competition.
Right to withdraw your consent:
You may withdraw your consent for us to process your personal data at any time. If you do so, Lashes by Tini will not be able to provide you with the aforementioned services.
How long do we keep your data?
We will keep your personal data for 1 year after the end of the competition.
PRIVACY NOTICE: DEVELOPMENT AND IMPROVEMENT
Why do we use your personal data?
We will use the data to evaluate, develop and improve our services, products and systems for all our customers. That is why we will not analyze your data on an individual basis, all processing will be done on pseudonymized data.
This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features commonly used by our customers in our digital channels, and to improve IT systems to increase the security of our visitors and customers in general.
Analytics is also used to continuously develop and improve the logistics flow of goods by forecasting purchases, stocks and deliveries, as well as our resource capacity from a sustainability perspective by streamlining purchases and delivery planning.
Additionally, we use the data to be able to plan the opening of new stores and warehouses and to improve our product range.
What type of personal data do we process?
We will process the following categories of personal data if you have given them to us voluntarily:
* customer number
* date of birth
* sex
* postal address and email
* account settings
We will process the following categories of personal data if you have made a purchase:
* order history
* delivery information
* payment history
We will also process the following categories of personal data related to cookies:
* ad click history
* browsing history
Who has access to your data?
The data transmitted to third parties is only used to provide you with the services mentioned above. We use web analysis companies to analyze the online behavior of our customers on a general basis.
What is the legal basis for us to process your personal data?
The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.
How long will we keep your data?
We will retain your data for as long as you have a LASHES BY TINI account or are subscribed to our magazine.
Your data will be deleted after termination of your account or membership.
Your right to object to the processing of your data:
It is your right to object to the processing of your personal data based on the legitimate interest of LASHES BY TINI by contacting max@lashesbytini.com.
Your account will then be deleted and we will no longer be able to provide you with our services.
PRIVACY POLICY: PERFORMANCE OF LEGAL OBLIGATIONS
Why do we use your personal data?
We will use your personal data to comply with legal obligations, court orders and decisions of authorities.
This includes using your personal data to collect and verify accounting data to enable us to comply with accounting rules.
What type of personal data do we process?
We will process the following categories of personal data
* customer number
* order number
* first and last name
* postal address and email
* transaction amount
* transaction date
Who has access to your data?
The company LASHES BY TINI has access to your data.
We will share your personal data with IT companies that provide accounting, hosting and development solutions.
What is the legal basis for us to process your personal data?
The processing of your personal data is necessary for LASHES BY TINI to fulfill its legal obligations.
How long will we keep your data?
We save your data in accordance with the accounting rules of our country.
PREVENTION OF ABUSE AND CRIME
Why do we use your personal data?
We will use your personal data for loss prevention management by ensuring that the terms are respected and to detect and prevent abuse in our services.
We will also use your personal data through video surveillance, for security reasons to monitor incidents and to prevent and report criminal offences in our stores.
Your personal data will be used to prevent and investigate abuse of our online services, losses and fraud, by analyzing online purchasing behavior.
What type of personal data do we process?
We will process the following categories of personal data:
* contact details such as your name, address, telephone number and address
e-mail.
* club member ID number
* customer number
* video recording
* order history
* delivery information
* payment history
Who has access to your data?
Your personal data transmitted to third parties is only used for the purposes mentioned above. We will share your data with companies for reporting on exceptions.
Incidents and frauds may be shared with insurance companies, legal authorities or local and global law enforcement to complete investigations. Please note that these recipients will have an independent right or obligation to process your personal data.
What is the legal basis for us to process your personal data?
The processing of your personal data, to prevent any abuse of our services, is based on our legitimate interest.
How long will we keep your data?
We will retain your data for as long as necessary to prevent or report potential fraud and crime.
Your right to object to the processing of your data:
It is your right to object to the processing of your personal data based on the legitimate interest of LASHES BY TINI by contacting max@lashesbytini.com. Your account will then be deleted and we will no longer be able to provide you with our services.
PRIVACY POLICY AND COOKIES
A cookie is a small text file that is stored on your computer or mobile device and retrieved on subsequent visits. If you use our services, we will assume that you agree to the use of these cookies.
How do we use cookies?
We use persistent cookies to remember your homepage choice and your details if you check the "Remember me" box when you log in. We will use login cookies to save your favorite products.
We use session cookies, for example, when you use the filter function to search for products, to check whether you are logged in or if you place an item in your shopping cart.
We use first-party and third-party cookies to collect statistics and user data in aggregate and individual form in analytics tools to optimize our site and to present you with relevant promotional material.
Some third-party cookies are set by services that appear on our pages that are outside of our control. They are set by social media providers such as Twitter, Facebook and Instagram and YouTube and are linked to the ability of users to share content on this site, as indicated by their respective icon.
We also use third party cookies that perform cross-site tracking so that we can offer you marketing services on other sites/channels.
Who has access to your personal data?
The data transmitted to third parties is only used for the purpose of improving the aforementioned services; the analysis tools are used to collect statistics to optimize our site and to present you with relevant material.
What is the legal basis for processing your personal data?
We will only connect your cookies to your personal data if you are logged into your LASHES BY TINI account.
If you are logged into your account, the legal basis is based on our legitimate interest.
How long do we keep your data?
LASHES BY TINI does not record your personal data. You can easily delete cookies from your computer or mobile device within your browser. To learn how to manage or delete cookies, please follow the instructions in your browser's Help function. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you disable cookies, you will not be able to take advantage of all our features.
Please read our privacy policy.
Our responsibility
Nothing in these terms shall exclude or limit LASHES BY TINI's liability for any matter for which it would be unlawful for us to exclude or limit our liability. LASHES BY TINI accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to avoid liability for fraudulent misrepresentation by us or our employees and agents. If we fail to comply with these terms, we will only be liable for losses that would be a reasonably foreseeable consequence of such a failure.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT LASHES BY TINI SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR RESULTING FROM: YOUR USE OF OR INABILITY TO USE OUR WEBSITE; THE USE OF ANY CONTENT OR MATERIALS ON OUR WEBSITE; THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO OR MESSAGES RECEIVED THROUGH OUR WEBSITE; UNAUTHORIZED ACCESS TO OR ALTERATION OF ANY TRANSMISSIONS OR DATA EXCHANGED BETWEEN US; STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR WEBSITE; OR ANY OTHER MATTER RELATING TO OUR WEBSITE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT [INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE] OR OTHERWISE) EXCEED THE AMOUNT PAID, IF ANY, BY YOU IN CONNECTION WITH YOUR USE OF OUR WEBSITE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF OUR WEBSITE OR ANY OF THESE TERMS OF USE, YOUR SOLE REMEDY IS TO DISCONTINUE USING OUR WEBSITE.
OUR MAXIMUM LIABILITY TO YOU FOR ANY LOSS OR DAMAGE ARISING OUT OF YOUR ORDER ON THE LASHESBYTINI.COM SITE WILL BE LIMITED TO THE TOTAL PRICE OF YOUR ORDER.
